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Privacy Policy

Last updated: 04/12/25

 

Dunham Physio (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that any personal information you provide is handled safely, securely, and in accordance with UK GDPR and the Data Protection Act 2018.

 

This Privacy Policy explains what information we collect, why we collect it, and how it is used when you contact us or submit an enquiry through our website.

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1. Information We Collect

 

Through our website contact form, we collect only the information necessary to respond to your enquiry or arrange an appointment. This includes:

 

  • Name

  • Email address

  • Phone number

  • Any additional information you choose to provide in your message

 

We do not collect or store any clinical information through the website.

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2. How Your Information Is Used

 

We use the information you provide solely to:

 

  • Respond to your enquiry

  • Arrange or manage physiotherapy appointments

  • Contact you regarding your request

 

We do not use your information for marketing purposes unless you explicitly request otherwise.

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3. Lawful Basis for Processing

 

The lawful basis for processing your personal data is legitimate interest — specifically, the need to respond to your enquiry and provide physiotherapy services.

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4. How Your Information Is Stored

 

Your personal details are stored securely and are only accessible to Steph, the owner and clinician at Dunham Physio.

 

We do not share your information with any third parties unless required by law.

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5. How Long We Keep Your Information

 

Contact form details are kept only for as long as necessary to manage your enquiry or appointment.

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If you become a patient, your personal and clinical data will be stored in accordance with professional healthcare and GDPR regulations.

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6. Your Rights

 

Under UK GDPR, you have the right to:

 

  • Request access to the information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (where applicable)

  • Withdraw consent (if consent was the basis for processing)

 

To exercise any of these rights, please contact Steph.

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7. Cookies

 

Our website may use basic cookies for functionality or analytics. These do not collect personal information that identifies you, and you can control cookie settings through your browser.

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8. Contact Us

 

If you have any questions about this Privacy Policy or how your data is handled, please contact:

 

Dunham Physio

Physio Barn, Red House Farm

Dunham Massey, Altrincham WA14 5RL

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